Hello Evolve Community,
We finally put an endcap on our Q1 meetings as the EMEA people completed their fashionably late meetings. I am proud to report that they set a post shutdown record with a whopping 98% in person attendance! I thank you all for your bounce back effort and have heard nothing but good things about your time together. You all have set the attendance standard for the rest of the year! Let’s keep it going in Dublin for Q2.
Today we introduce Dan and Valerie Cockrell who will be making the rounds at Community Day in each Geo starting with Dallas in Q2. The Cockrell’s own a Customer Experience consulting practice and are former Disney colleagues who opened Disney Paris back in the day. They teach a Customer Experience framework that transcends industry and assist companies in creating a unique customer experience permeating every aspect of the client interaction.
Dan and Valerie will be running an informative and interactive hands-on workshop at Q2 titled “Method to the Magic.” In preparation for the workshop, they recommend pulling your team together and gaining perspective on what is working and what is not from a customer experience standpoint.
In addition to reviewing Customer Sat data, it might be helpful to brainstorm this topic with a Four Helpful List. (download the template here). Please make sure you register and attend this session when they are in your geo.
A final reminder as we look forward to Q2 - review your legacy plans and be prepared to discuss your current life or business changes that your group needs to know to give you good advice. We are only a few short weeks away so make the time count.
Thank you so much for being a part of Evolve!